⭐ JOIN THE EXITLAG CLAN

Are you passionate about games, technology, and challenges that truly make a difference?

We’re the first AI-powered game optimization platform, ensuring maximum performance and connection stability for millions of players in over 190 countries.

We were founded in Brazil, but we operate with a global mindset, a high-performance culture, and a total focus on the user experience. Here, gaming is serious business, and we always deliver in PRO mode.🎮

🚀 Why join ExitLag?

✅ GPTW – Great Place To Work

A workplace recognized by people, with a strong culture, collaboration, and a team that plays together every day.

✅ Real global impact

Your work impacts millions of gamers around the world and helps transform the gaming experience every day.

✅ Accelerated growth

Here you’ll find autonomy, leadership opportunities, real challenges, and room to grow both technically and professionally.

✅ A borderless mindset

We’re Remote First and operate globally. Where you are never limits the scope of your career.

Our EVP | Employee Value Proposition

At ExitLag, you’ll find more than just a job, you’ll find a journey with purpose.

We want you to:

🎯 Connect with your purpose

🚀 Take pride in what you build

🤝 Grow alongside people who challenge and support you every day

🌍 Be part of a global, innovative, and constantly evolving company

🎮 Experience a culture that truly believes in the power of gaming and technology

Job Purpose

Ensure the efficiency, predictability, and continuous improvement of operations and deliveries within ExitLag’s Network division, coordinating operations across three areas: InfraCore (DevOps/SRE), InfraNode (Network, Expansion, and FinOps), and InfraSec (Security).

The role will be responsible for organizing and monitoring projects, operational demands, incidents, and team priorities, structuring processes, optimizing resources, and promoting greater integration, visibility, and efficiency in deliveries.

The role will work directly with the Head of Network and technical leaders, with the autonomy to manage day-to-day operations, anticipate risks and bottlenecks, and support data-driven decisions, helping leadership maintain their focus on technical and strategic decisions.

Key Responsibilities

Delivery Management and Operational Efficiency

• Coordinate the planning, organization, and monitoring of requests from the InfraCore, InfraNode, and InfraSec divisions, including strategic projects, recurring activities, incidents, expansions, maintenance, and requests from other areas.
• Conduct the day-to-day operational management of requests, tracking responsible parties, priorities, deadlines, obstacles, and escalations, with autonomy and a sense of responsibility for results.
• Organize and review priorities by considering criticality, risks, team capacity, dependencies, and business impact.
• Identify priority conflicts, overloads, bottlenecks, and blocked requests, proposing solutions and escalating situations requiring strategic or technical decisions to leadership.
• Structure and improve processes and workflows, balancing unplanned requests and strategic projects, with a focus on efficiency, predictability, and continuous improvement.

Governance, Metrics, and Performance

• Define, monitor, and analyze metrics for operational efficiency, workflow, and predictability, including lead time, cycle time, throughput, backlog aging, blocked requests, response time, recurring incidents, and infrastructure expansion time.
• Monitor DORA metrics and operational reliability indicators, where applicable, linking the results to opportunities for improvement and business objectives.
• Develop dashboards and management reports that provide visibility into requests, deliveries, capacity, risks, impediments, and results.
• Support capacity planning and the organization of roadmaps by identifying overloads, improper distribution of requests, dependencies, and conflicts between operational activities and strategic initiatives.
• Establish mechanisms for tracking commitments, action plans, and team objectives, ensuring traceability and progress in deliveries.
• Keep relevant processes, workflows, and decisions documented and up to date.

Stakeholder Integration and Management

• Promote operational coordination among InfraCore, InfraNode, and InfraSec, ensuring alignment of priorities, responsibilities, and dependencies.
• Serve as a liaison between Network, Engineering, Product, Games, Support, and other departments, managing shared requests from start to finish.
• Facilitate communication between technical and business stakeholders, ensuring clarity regarding objectives, deadlines, risks, and next steps.
• Support the Head and technical leaders in organizing management routines, including follow-up meetings, recording commitments, action plans, and monitoring individual and collective goals.
• Act proactively to identify deviations and areas requiring intervention, bringing to the attention of leadership—primarily—decisions, risks, and situations that require their attention.
• Contribute to the integration of strategic planning, operational capacity, and execution, while respecting the responsibilities of technical and people management leaders.

Agile Methodologies and Continuous Improvement

• Apply and adapt Scrum, Kanban, Lean, and other management approaches to the teams’ operational reality, taking into account projects, recurring requests, incidents, and unplanned activities.
• Facilitate planning, status, alignment, and retrospective meetings, prioritizing objectivity, clarity of responsibilities, and results.
• Structure and optimize workflows, boards, automations, and dashboards in management tools such as ClickUp, Jira, or equivalent platforms.
• Identify opportunities to simplify processes, reduce bureaucracy, rework, and operational bottlenecks.
• Promote practices that strengthen autonomy, collaboration, organization, and shared responsibility among teams.
• Support the evolution of the department’s operational maturity, balancing agility, reliability, quality, and sustainability of deliverables.

Technical Requirements

Essentials

• Solid experience in technology operations management, delivery management, agile delivery, operational coordination, or related roles.
• Experience in technology, infrastructure, software engineering, digital platforms, or technical operations environments.
• Experience organizing and simultaneously managing projects, operational demands, incidents, and unplanned activities.
• Practical knowledge of agile methodologies and practices, such as Scrum, Kanban, and Lean, with the ability to adapt them to different operational contexts.
• Experience managing priorities, capacity, risks, impediments, and dependencies across multiple teams.
• Knowledge of metrics related to flow, predictability, and operational efficiency, such as lead time, cycle time, throughput, backlog aging, and response time.
• Experience in designing processes, workflows, automations, dashboards, and monitoring mechanisms in tools such as ClickUp, Jira, or equivalents.
• Ability to independently identify bottlenecks, anticipate risks, track progress, and propose improvements.
• Ability to work in partnership with technical leaders and various stakeholders, aligning operational needs with the business’s strategic objectives.
• Proactive profile, with a strong sense of ownership, autonomy, organization, systemic vision, analytical skills, and clear communication.
• Focus on results, continuous improvement, and data-driven decision-making.

Key Qualifications

• Experience in network operations, network infrastructure, technology platforms, or mission-critical environments.
• Familiarity with DevOps, SRE, distributed infrastructure, information security, and FinOps.
• Experience in environments requiring high availability, reliability, and service scalability.
• Knowledge of incident management, root cause analysis, and infrastructure maintenance and expansion.
• Experience with DORA metrics, reliability indicators, and operational efficiency metrics.
• Knowledge of capacity planning, dependency management, and technical resource optimization.
• Familiarity with OKRs, Value Stream Mapping, Lean Portfolio Management, and portfolio management practices.
• Experience with large-scale agility frameworks, such as SAFe, LeSS, or Flight Levels.
• Experience in technology companies, digital platforms, SaaS, or fast-growing environments.
• Certifications in Agile, Scrum, Kanban, ITIL, or project management.

🎁 What You’ll Find at ExitLag

Here, we believe that high-performing individuals deserve an environment that fosters their growth and recognizes their achievements.

💰 Compensation & Recognition

✅ 13th-month salary (annual bonus)

✅ Performance Bonus (In-Company Goal): opportunity to earn up to 5 extra months’ salary per year, based on the company’s results.

✅ Stock Options after 6 months with the company, allowing you to grow alongside ExitLag.

🌴 Quality of Life & Well-being

✅ 30 days of paid vacation

✅ A day off on your birthday, so you can make the most of your special day.

✅ Bradesco Health Insurance, 100% covered by the company for the primary beneficiary.

✅ Zenklub and TotalPass, promoting your physical and emotional well-being.

💳 Flexible Benefits

✅ R$1,200/month Flash Card, with flexible use for meals, working from home, and much more.

📚 Career Development

✅ Educational subsidy of up to 50% for courses and specializations (after 6 months).

✅ Structured career path, with performance review cycles and real opportunities for growth and promotion.

✅ Unlimited access to ExitLag Premium, so you can enjoy our product without restrictions.

🚀 An onboarding experience designed for your success

We know that a good start makes all the difference.

That’s why your first few days will be dedicated to an immersive onboarding experience, during which you’ll get to know our culture, our products, how we work, and the company’s key areas.

In addition, you’ll receive our Ramp-Up Workbook—a structured guide to support your journey during your first few months—filled with information, goals, best practices, and guidance that will help you adapt and accelerate your integration into the team.

You’ll also have a Buddy—an ExitLag employee who will be your partner during this initial phase, helping with day-to-day questions, sharing knowledge, and making your onboarding experience even more welcoming.

Our goal is to ensure you have a smooth, welcoming, and well-prepared start so you can thrive with confidence from day one.

🌍 Come join a global team that makes things happen