Physical Products BPM Specialist

Descrição da vaga:


⭐ BE PART OF THE EXITLAG CLAN

GPTW certified company – Great Place to Work


Are you a fan of games, technology, and challenges that make a difference? ExitLag could be your next big mission.

We are the world's first AI-powered game optimization platform, ensuring maximum performance and connection stability for millions of players in over 190 countries.

Born in Brazil, we operate with a global culture, high performance, and a total focus on user experience. Here, gaming is serious business, and we always deliver in PRO mode.


Why work at ExitLag?

We are GPTW – Great Place To Work

A high-performance team, strong culture, and people who truly believe in what they do.

Impact beyond gaming

Your work transforms the experience of millions of gamers around the world.

Growth + Real challenge

An environment that accelerates your technical and professional development with autonomy and delivery.

Global Mindset

We are Remote First and work on global projects. Where you are never limits how far you can go.


Job Purpose

Be responsible for the strategy and operation of ExitLag's physical product line (clothing and peripherals), transforming the gamer lifestyle into desirable items. The PM will work throughout the entire cycle, from creation to production, importation, and logistics, acting as the link between creation, marketing, production, and operations. They will also manage suppliers, contracts, and payments, ensuring efficiency, quality, and consistency to expand the portfolio, strengthen the brand, and deliver unique experiences to customers.


Key Responsibilities

  1. Manage the physical products department, including clothing and peripherals.
  2. Plan, execute, and monitor the product roadmap, from concept to launch, being responsible for the entire process (from the design of the items and negotiations with suppliers to campaigns with the Marketing team and after-sales follow-ups).
  3. Be responsible for the backlog and aligning priorities with the Marketing, Finance, Product, Engineering, and Systems teams.
  4. Work with suppliers and production to ensure quality, cost, and deadlines, conducting import, production, logistics, and distribution processes.
  5. Define, monitor, and analyze KPIs and OKRs for the area (ROAS, TKM, OTIF, session rate, revenue, margin).
  6. Define commercial and financial strategies, including costs and budget for the area.
  7. Work with the marketing team on campaigns and commercial actions focused on physical products, as well as positioning and pricing.
  8. Maintain relationships with national and international suppliers and strategic partners (payments, logistics, suppliers).
  9. Create agile processes supported by tools and automation (e.g., BPM, AI, integrated spreadsheets).
  10. Define the vision, strategy, and roadmap for the ExitLag Store in line with business objectives and market trends (fashion and gamer culture).



Required Qualifications

  1. Degree in Business Administration, Engineering, Foreign Trade, Marketing, or related fields.
  2. Fluent English (international negotiations).
  3. Previous experience in e-commerce, retail, or physical product management.
  4. Knowledge of supply chain, logistics, and foreign trade operations.
  5. Experience with ERP, CRM, and e-commerce platforms.
  6. Experience in budget, cost, and margin management.
  7. Skill in data analysis and performance reporting.



Benefits and Advantages:


  1. Hiring as a legal entity (PJ)
  2. 100% remote and flexible environment
  3. Solid career plan aligned with performance.
  4. Allowance for home office, health, wellness, and food of R$1,300.00 on a Flash card
  5. Partnership with TotalPass, Zenklub, and Exitlag free of charge, available to everyone in the Clan.
  6. Paid time off and days off to ensure you are always at your best.
  7. Profit sharing plan + company shares after 6 months of employment.
  8. 50% assistance for courses and specializations after 6 months of employment.
  9. Bradesco health plan 100% paid by the company for the holder
  10. Annual bonus of one salary for the entire company, proportional to your length of service.



Localização
Modelo de contratação
Modelo de trabalho
São Paulo, SP, BR
Autônomo PJ
Remoto